Privacy Policy

Last updated: August 24, 2025

OneVolt Security Services Pvt Ltd ("OneVolt", "we", "us") is committed to protecting your privacy and handling your personal data in a safe and responsible manner. This policy explains what information we collect, why we collect it, how we use it, and the rights you have.

1. Data controller

The data controller for personal information collected via this website is OneVolt Security Services Pvt Ltd. For any privacy-related queries you can contact us at contact@onevoltsafe.com.

2. Information we collect

• Contact and identity data: name, job title, company name, email address, phone number when you submit an enquiry or contact form.
• Enquiry content: messages, requirements, order details or other information you include in forms or emails.
• Usage data: technical information about your visit such as IP address, browser type, pages visited, referrer and timestamps — collected via cookies and server logs.
• Optional marketing preferences: where you consent to receive marketing communications.

3. Legal bases for processing

We rely on one or more of the following lawful bases to process personal data:

• Contractual necessity: to provide a quote, deliver products or services you request.
• Legitimate interests: to operate and improve our website, prevent fraud, and for internal recordkeeping and analytics (balanced against individual rights).
• Consent: where you opt in to receive marketing or analytics beyond strictly necessary cookies.
• Legal obligations: where we are required to keep or disclose information to comply with the law.

4. How we use your information

We use personal data for the following purposes:

• Responding to enquiries and providing quotes or product information.
• Processing orders, delivering goods and managing customer relationships.
• Improving our website, services and product offerings using aggregated analytics.
• Communicating important notices about orders, service updates or changes to policies.
• Complying with legal obligations and enforcing our terms.

5. Sharing and disclosure

We do not sell your personal data. We may share data with:

• Trusted third-party service providers who perform services on our behalf (e.g., hosting, analytics, CRM, email delivery) under contractual obligations to protect your data.
• Authorities or other third parties where required by law, fraud prevention, legal process, or to protect our rights and safety.

6. International transfers

Some service providers we use may process data outside your country. When we transfer data internationally we’ll take steps to ensure appropriate safeguards are in place (for example, standard contractual clauses) to protect your information.

7. Cookies and tracking

We use cookies and similar technologies to make the site work and to provide analytics. Categories include:

• Necessary cookies: required for site functionality (session management, form submissions).
• Performance & analytics cookies: collect anonymous usage data to help improve the site.
• Marketing cookies: used only where you have given consent and help with relevant communications.

You can change or withdraw cookie consent via your browser settings. Disabling cookies may reduce site functionality.

8. Your rights

Where applicable by law, you have rights including:

• Access: request a copy of personal data we hold about you.
• Rectification: have inaccurate or incomplete data corrected.
• Erasure: request deletion when there is no lawful reason for us to retain it.
• Restriction or objection: object to or ask us to restrict processing in certain circumstances.
• Data portability: request a machine-readable copy of data you provided.

To exercise your rights contact us at contact@onevoltsafe.com. We may need to verify your identity before fulfilling requests.

9. Security

We implement reasonable technical and organizational measures to protect personal data against accidental loss, misuse or unauthorized access. Examples include access controls, encryption of backups, and regular security reviews. However, no internet transmission is completely secure; please take care when sharing sensitive information.

10. Data retention

We retain personal data only as long as necessary to fulfil the purposes described above, comply with legal obligations, or resolve disputes. Typical retention periods:

• Enquiry records and communication: up to 2 years from last contact.
• Order and billing records: up to 7 years for tax and accounting requirements.
• Analytics data: aggregated or anonymized for long-term insights, raw logs for up to 12 months.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data about a child, please contact us and we will take steps to delete it.

12. Changes to this policy

We may update this privacy policy from time to time. When we do, we will post the updated policy with a new "Last updated" date on this page.

13. Contact & complaints

If you have questions about this policy or wish to exercise your rights, contact:

OneVolt Security Services Pvt Ltd
Email: contact@onevoltsafe.com

If you remain unsatisfied you may lodge a complaint with your local data protection authority.

This privacy notice applies to information collected through our website and by our offline customer service channels.